Privacy Policy

1. Introduction
PowerSync Technologies is committed to protecting your privacy and handling personal information in a lawful, fair and transparent way. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry, engage with our services, or interact with us as a customer, partner, supplier or prospective customer. This policy is intended to comply with applicable UK data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. UK data protection legislation controls how personal information is used by organisations, including businesses.

2. Who we are
This website is operated by PowerSync Technologies. For the purposes of UK data protection law, PowerSync Technologies is the controller of the personal information we collect through this website and in connection with our business activities, unless stated otherwise.

‍Contact details:
Email: info@powersync.co.uk
Address: Level 5, 2 Noel Street, London, W1F 8GB
Website: https://www.powersync.co.uk

3. Personal information we collect
We may collect the following types of personal information:
Information you provide to us
‍This may include:
name;
job title;
company name;
email address;
phone number;
location;
information submitted through website forms;
enquiry details;
information provided during sales, partner or customer discussions;
communications with us, including emails, meeting notes and call records.

Information collected automatically
‍When you use our website, we may collect technical information such as:
IP address;
browser type and version;
device information;
pages visited;
time and date of visit;
website usage data;
referral source;
cookie and analytics data.

Business and project-related information
‍Where you engage with us as a customer, partner or supplier, we may collect information relating to:
your organisation;
site or asset characteristics;
energy assets and operational requirements;
commercial discussions;
contractual arrangements;
technical integration requirements;
service delivery, support and compliance communications.

4. How we use personal information
‍We use personal information to:
respond to enquiries submitted through the website;
provide information about our products and services;
assess whether PowerSync’s services may be suitable for your organisation;
manage customer, partner and supplier relationships;
prepare proposals, contracts and commercial documentation;
deliver, operate and support our services;
manage technical integration and onboarding activities;
improve our website, services and communications;
send marketing communications where permitted by law;
comply with legal, regulatory and contractual obligations;
protect our business, systems, users and website.

The ICO explains that privacy information should tell people what you do with their information, why you use it, how long you keep it and who you share it with.

5. Our lawful bases for processing
‍We rely on one or more lawful bases under UK data protection law when using personal information.

These may include:

Contract
‍We may use personal information where necessary to enter into or perform a contract with you or your organisation.

Legitimate interests
‍We may use personal information where necessary for our legitimate business interests, including responding to business enquiries, developing customer and partner relationships, improving our services, securing our systems, and promoting relevant business-to-business services.

Consent
‍We may rely on consent where required, including for certain marketing communications or non-essential cookies.

Legal obligation
‍We may use personal information where required to comply with applicable laws, regulatory obligations, tax requirements, accounting obligations or lawful requests.

The ICO notes that organisations need to decide and explain their lawful bases before using personal data.

6. Marketing communications
‍We may send you business-to-business marketing communications about PowerSync Technologies, our services, market insights, events or related opportunities where permitted by law. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly. We will not sell your personal information to third parties for marketing purposes. Electronic marketing and cookies are also subject to the Privacy and Electronic Communications Regulations, commonly known as PECR.

7. Cookies and website analytics
Our website may use cookies and similar technologies to operate the website, understand how visitors use it, improve performance and support marketing activities. Cookies may include:
strictly necessary cookies required for the website to function;
analytics cookies that help us understand website usage;
functionality cookies that remember user preferences;
marketing cookies that support relevant advertising or campaign measurement.

Where required, we will ask for your consent before placing non-essential cookies on your device.

The ICO states that cookie rules are covered by PECR, and that where cookie data is not anonymous, UK GDPR and the Data Protection Act may also apply.

8. Who we share personal information with
We may share personal information with:
technology and hosting providers;
website, analytics and CRM providers;
professional advisers, including lawyers, accountants and consultants;
project partners, contractors and service providers;
energy market, technical integration or compliance participants where required for service delivery;
regulators, authorities or other parties where required by law;
prospective investors, purchasers or advisers in connection with a business transaction, subject to appropriate confidentiality protections.

We only share personal information where there is a lawful basis to do so and where appropriate safeguards are in place.

9. International transfers
Some of our service providers or business systems may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will take steps to ensure it is protected in accordance with applicable UK data protection law. This may include using adequacy regulations, standard contractual clauses, international data transfer agreements or other approved safeguards.

10. How long we keep personal information
‍We keep personal information only for as long as necessary for the purposes for which it was collected, including to respond to enquiries, manage business relationships, perform contracts, comply with legal obligations, resolve disputes and maintain business records.

Retention periods may vary depending on the type of information and the context in which it was collected.

11. How we protect personal information
‍We use appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. These measures may include access controls, secure systems, monitoring, contractual protections with service providers, internal policies and staff awareness. No website or system is completely secure, and users should take care when submitting information online.

12. Your rights
‍Under UK data protection law, you may have rights in relation to your personal information, including the right to:
access the personal information we hold about you;
request correction of inaccurate information;
request deletion of your information;
object to certain processing;
request restriction of processing;
request transfer of your information;withdraw consent where processing is based on consent;
complain to the Information Commissioner’s Office.

The ICO states that privacy notices should include people’s information rights, including the right to withdraw consent where consent is the lawful basis. To exercise your rights, please contact us using the details in this policy.

13. Complaints
‍Please contact us first if you have concerns about how we handle your personal information.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection matters.

14. Third-party websites
‍Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of third-party websites. You should review the privacy policies of any third-party sites you visit.

15. Changes to this Privacy Policy
‍We may update this Privacy Policy from time to time. Any changes will be published on this page. The updated version will apply from the date it is posted.
‍Last updated: 18 May 2026

16. Contact us
For questions about this Privacy Policy or how we handle personal information, please contact:
‍
‍PowerSync Technologies
Email: info@powersync.co.uk
Address: Level 5, 2 Noel Street, London, W1F 8GB
Website: https://www.powersync.co.uk